Thank you
for your order and your trust in WND AG!

We have received your documents and are now reviewing your information. To ensure a smooth activation, we are coordinating the next steps for your fiber connection.

What happens next:

The in-house installation:

For installing the fiber optic outlet, we work with a certified partner company. We forward your request directly to them.

Scheduling the appointment for the outlet:

A technician from our partner company will contact you directly in the next few days to arrange an appointment for the outlet installation.

Notification & activation appointment:

Once the partner company has successfully installed the fiber outlet, we are automatically notified. We will then contact you directly to arrange an appointment for the personal activation of your modem by a WND technician.

Coordination with your previous provider:

If you still have an active contract with another provider, it needs to be cancelled (usually with a notice period of 2 to 3 months). Once you have successfully cancelled it, please let us know the exact termination date so we can schedule everything accordingly and make sure you don’t end up paying for overlapping services.

If you have any questions, we’re always happy to help.

📞 Phone: +41 27 967 00 00

📧 E-Mail: hc.dnw@ofni